One monthly price. Everything in.
Servicing, GPS tracking, a heavy-duty lock and child set-up — all in your monthly subscription, no licence needed. From £125/month, with optional Damage & Excess Protection at £20/month.
Pick your bike & price
What’s always included
- ✓In-house theft recovery support
- ✓Regular servicing & safety checks
- ✓GPS tracking
- ✓Heavy-duty lock
- ✓Child seats & safe set-up
- ✓£0 ULEZ · £0 road tax · no licence
Damage & Excess Protection — £20/month
For £20 a month, the most you can ever be charged for accidental damage or theft is £50 instead of £600. Damage & Excess Protection is a contractual waiver, not an insurance policy, and it’s always your choice — never pre-selected. (EAPCs need no insurance by law, and renting one doesn’t mean you’re personally insured.)
Without the waiver
- Damage/theft excess: £600
- Deposit: none
With Damage & Excess Protection +£20/mo
- Damage/theft excess: £50 (non-waivable)
- Deposit: £50, matching the excess
The waiver never covers rider abuse, negligence, breach of the rental agreement, use by an unauthorised person, or batteries and chargers not returned after a theft.
A fraction of the cost of a car
How much does a family cargo bike subscription cost in London?
A Moon Bike Rentals subscription in London costs £125 per month for a one-child e-bike with a fitted child seat (the CYCL compact family e-bike or the ETT e-bike with child seat). The bigger cargo bikes are arriving soon — a long-tail that carries two children at £210 per month and a front-box that carries two to three at £250 per month; you can register your interest today. Every price is all-inclusive.
Each monthly price covers a heavy-duty lock, GPS tracking, regular servicing and child seats set up for your family. The minimum term is one month, renewing monthly up to the 84-day maximum hire period, with one week’s notice to end. Optional Damage & Excess Protection is £20 per month — a waiver, not insurance, that reduces the damage/theft excess from £600 to £50 (with a matching £50 deposit; no deposit without it). Electric cargo bikes need no licence, no road tax and are exempt from ULEZ and the congestion charge. For comparison, the RAC puts the average cost of running a car at roughly £317 a month, and unlike daily cargo bike hire from a bike shop, a monthly subscription includes servicing and child set-up for everyday use.
All fees, in one table
Everything you could ever be charged is below — nothing lives only in the small print. Before you rent you’ll be asked to read and accept the rental agreement; the optional waiver is never pre-ticked, and your confirmation email includes a copy of the agreement.
| Item | Amount |
|---|---|
| Monthly subscription | £125–£250 depending on bike |
| Damage & Excess Protection (optional waiver — never pre-selected) | £20.00 per month |
| Damage/theft excess without the waiver | £600 |
| Damage/theft excess with the waiver | £50 (non-waivable) |
| Deposit | £50, only if the waiver is taken; otherwise no deposit |
| Delivery or collection of the bike (optional) | £200 |
| Valeting, if the bike is returned dirty | up to £25 |
| Failed card payment resubmission | £10 |
| No-show at a booked check-in or service (under 1 hour’s notice) | £50 |
| Deciding not to proceed after booking your check-in | £25 |
| Unjustified chargeback admin fee | £50 |
| Scheduled service every 1,200 miles (booked online) | Free |
| Missed scheduled service | £0.10 per mile over the 1,200-mile interval |
| Missed directed service | £5 per day |
Term: 1-month minimum, then monthly rolling, up to the 84-day maximum hire period. To end the rental, give 1 week’s notice before your next monthly renewal date by email to [email protected]. Returns: Monday–Friday, 9am–1pm / 2pm–5pm.
Who you’re renting from: Otto Scooter Ltd (trading as Moon Bike Rentals), 66 Paddenswick Road, London W6 0UB — [email protected] · +44 203 832 2538.
Duration: 1-month minimum term, then monthly rolling, up to the 84-day maximum hire period. End it with 1 week’s notice before your next renewal date, by email.
Cancellation: Because vehicle rental for a specific period is exempt from the 14-day online cancellation right (reg. 28(1)(h), Consumer Contracts Regulations 2013), the statutory cooling-off right does not apply to this booking. If you decide not to proceed after booking your check-in, a £25 fee applies as set out in the rental agreement.
Complaints: Email [email protected]. Your statutory rights are unaffected, and Citizens Advice can provide free, independent advice.
Frequently asked
How much is a family cargo bike subscription in London?
Is it really all-inclusive?
Is there a deposit or minimum term?
How does it compare to running a second car?
Can I switch bikes as my family grows?
Know the price. Check the bike.
Tell us your family and we’ll confirm which bike is free, the exact monthly price and a collection slot — within 2 working hours.
4.7/5 from 121 verified reviews · riding London since 2019 We reply within 2 working hours