Terms of service
These terms govern your use of the Moon Bike Rentals website and electric cargo bike subscriptions. By subscribing to a Moon Bike Rentals bike you agree to these terms.
The subscription
Moon Bike Rentals provides electric cargo bikes on a flexible, month-to-month subscription. Your subscription includes theft and damage cover, a heavy-duty lock, GPS tracking and regular servicing, as described on the relevant pages.
Eligibility & riding
Electric cargo bikes are electrically assisted pedal cycles (EAPCs) and need no licence; you must be 14 or over to ride one. The person who signs the contract remains fully responsible and liable for the bike at all times, regardless of who is riding it, and is responsible for carrying passengers safely.
Carrying children
Our cargo bikes are designed to carry children within the stated capacity for each model. You are responsible for ensuring children are correctly seated and secured, and we recommend a helmet for every passenger. Do not exceed the stated passenger or weight limits.
Payments, pause & cancellation
Subscriptions are billed monthly, with no deposit and no minimum term. You may pause or cancel with one month’s notice. You remain responsible for the bike being returned in acceptable condition.
Theft & damage
Theft and damage cover and a heavy-duty lock are included. In the event of theft you must notify the police immediately; we can assist recovery using GPS tracking and arrange a replacement.
Service area
Moon Bike Rentals operates in Greater London only, from our West London workshop.
Moon Bike Rentals is a brand of Otto Scooter Ltd, registered in England & Wales (Company No. 12152782), 66 Paddenswick Road, London W6 0UB.